Ignite Travel Group
Australia's Trailblazers of Travel
Travel done differently.
We are the Trailblazers in Travel
Established in 2005, Ignite Travel Group is one of Australia’s foremost specialist travel companies. We work with the best resorts, cruise lines, and airlines in the world, bringing memorable holidays and perfectly packaged deals to our customers. Ever evolving and growing, Ignite Travel Group expanded globally into the United Kingdom in 2024, with further expansion part of our roadmap.
As an award-winning agency with an unbeatable distribution network, Ignite Travel Group is the trailblazer in leisure travel.
In 2019 Ignite Travel Group became a part of the
WE'RE NOT DOING IT.
We believe travel should be easy
We are the package travel specialists
We want our customers to experience travel the easy way. That’s why we curate perfectly packaged journeys including flights and hotel stays that take all the thinking and planning out of travel.
We deliver unbeatable value
We provide our customers with exclusive inclusions like drinks packages, room upgrades, bucket-list experiences, spa credits, VIP access, and so much more. We make holidays memorable.
We're a huge team of holiday experts
Real people, real conversations. Our customers speak to a Holiday Expert who is based on the sunny Gold Coast in Queensland. With over 18 years in the industry, we know travel.
Our House of Brands
At Ignite Travel Group, our key vision is to become the leading holiday package operator worldwide. We currently operate in Australia, with select brands in New Zealand and the United Kingdom.
My Holiday takes the stress out of planning with curated holiday packages to the world’s most sought-after destinations. Through destination-specific expertise and exclusive packaging, we deliver value-focused holidays that combine accommodation, flights, transfers and unique travel experiences.
Our My Holiday brand offers unbeatable holiday experiences through a suite of destination sub-brands.
My Touring takes you beyond the guidebook, with industry-accredited, guided journeys to the world’s most remarkable destinations. We take care of every detail, including expert guides, full-service flights, seamless transit and handpicked stays.
We’re Australia’s largest cruise distribution network, operating My Cruises – an award-winning online agency, and Explorations by Norwegian. Plus, we’ve expanded our cruise offering globally through the acquisition of Cruise Club UK, a cruise specialist based in Manchester.
Three-time winner of CLIA’s Cruise Agency of the Year, My Cruises is Ignite Travel Group’s cruise holiday specialist brand. Operating across Australia and New Zealand, our perfectly packaged cruise holidays bundle the world’s best cruise lines with flights, hotels, transfers and exclusive bonus value for a seamless travel experience.
Explorations by Norwegian is an exclusive cruise holiday collection developed for Australian, New Zealand and UK consumers, in partnership with Norwegian Cruise Line. Our world cruise itineraries blend the best of ocean, river and expedition cruising with always-included bonus onboard value.
Operating from Manchester, Cruise Club UK offers a broad range of cruise packages across leading cruise lines and destinations, extending Ignite Travel Group’s international presence and specialising in cruise holidays for the UK market.
Exclusive B2B Partnerships
To extend reach and drive further incremental growth, Ignite Travel Group also partners with Australia’s leading retail and closed-user brands.
300+ national stores, plus online channels encompassing a database of over 1.4 million.
Exclusive, incredible value-for-money holiday, cruise and tour packages reaching an online database of over four million.
Curated holiday packages, handpicked for the GemLife community.
Discover why hundreds of team members stay at Ignite, year after year.
Ignite Values
Integrity
We’re professional, honest, loyal, and respectful. We uphold the highest standards in our actions. We communicate openly.
Innovation
We’re bold, adaptable, and brave. We think outside the box and find better ways to drive exceptional results.
Ownership
We are passionate, accountable, and trustworthy. We care about outcomes and deliver on our commitments.
Will to Win
We are relentless in our desire to win in the marketplace and in every aspect of the business to deliver dream holidays.
Bringing exceptional holidays to Australians with our partners
We have a strong track record working with partners to establish a travel vertical to help expand our resort and experience partners through exclusive, quality travel offerings. Our commitment to excellence goes beyond the setup phase with our partners, into long-term, ongoing, and sustainable growth.
Our Cruise Partners
Our Resort Partners
Our Tourism Partners
Our Air Partners
An award-winning service, loved by travellers
Excellent results are achieved through our intimate knowledge of the industry and unrivalled distribution network. With awards spanning over a decade, we’re proud to have been recognised as an innovative, disruptive, and trusted company within the travel industry.
Showcased by Australia's & New Zealand's best media
Meet the Executive Team
“We set out to prove to the Australian consumer that great service isn’t just about offering the lowest price. It’s about innovation and creativity, taking risks and being on the forefront of change.”
Ryan Thomas
CEO and Co-Founder
In travel since 2005, at Ignite since 2005
Samuel O’Brien
Finance Director
In travel since 2012, at Ignite since 2017
“The evolution of our company is a testament to the transformative power of innovation and dedication from our incredible team that just keeps growing. We’re unstoppable!”
Amanda Carrington
People and Culture Leader
In travel since 1995, at Ignite since 2013
“We didn’t get to the top by playing it safe. We got here by experimenting, breaking boundaries, and challenging the norm. And we do it all with an attitude of fun and celebration.”
Conrad Dickson
Head of Global Technology
In travel since 2004, at Ignite since 2006
Rod Carrington
Chief Commercial Officer
In travel since 2001, at Ignite since 2013
“We are passionate about creating exceptional travel experiences that inspire and delight. Our team is driven by innovation, collaboration, and a shared vision to make dream vacations a reality for everyone.”
Paul Yui
General Manager My Holiday
In travel since 1997, at Ignite since 2019
“Our passion for creating unique and innovative cruise products has firmly cemented us as Australia’s number one cruise retailer. We have an incredible team consisting of some of the best cruise experts in the industry.“
Michael Middleton
General Manager My Cruises
In travel since 1990, at Ignite since 2018
“Ignite creates a winning formula through constant innovation. The consumer wins with great value for money holidays, our suppliers and partners win with creative distribution solutions, and Ignite wins with continued growth as travel industry leaders.”
Mark Ferszt
General Manager My Touring
In travel since 2000, at Ignite since 2022
“We create connections with our customers through product that can’t be matched. By challenging the status quo, we deliver award-winning campaigns that foster loyalty and drive growth.”
Rachael Walker
Head of Marketing
In travel since 2010, at Ignite since 2013
“Working here is exciting due to its dynamic nature, adaptation to trends, and innovative opportunities that others might label as too hard. I’m proud to be part of a team that goes beyond the ordinary. There is never a dull moment!”
Jason Fountain
Head of Operations
In travel since 1998, at Ignite since 2005
“At Ignite, our engineering excellence is redefining the future of travel by combining cutting-edge tech with passionate teamwork and innovation to deliver exceptional customer experiences.”
Stephen Neal
Head of Engineering
In engineering since 2003, at Ignite since 2024
We’re based in Broadbeach, Queensland. We love it here.
Careers
We love people. We love travel.
And we love people who love travel.
We’re a team of Holiday Experts who write, talk, and walk the walk when it comes to creating holidays that will be remembered for a lifetime. Are you our next Holiday Expert?
Why work with us?
- Rewards and recognition that include sky-high tickets to see the globe
- Social events to promote networking, support the community, and sometimes just for fun!
- Celebrations and happy hour on our beachside balcony
- Great deals for you, your family, and your friends
- Personal development, training courses, and product trips (more travel – yay!)
- Access to industry leading wellness and programs, coaching, and team activities
- Social Club which hosts regular events and activities
- Amazing opportunities within Ignite Travel Group and Flight Centre Travel Group
- And our legendary Melbourne Cup and Christmas celebrations where we don’t hold back!
Location, Location, Location
At Ignite Travel Group, we have an office you’ll want to work in every day. Located in the heart of Broadbeach, we’re only steps from the sand, beautiful parks, trendy bars, and the Gold Coast’s best cafes and restaurants.
The Star Treatment
We love a high achiever, which is why we have a fantastic reward and recognition program. Our monthly ‘Ignite Stars’ program awards those who consistently demonstrate the Ignite Travel Group core values, and we’re not kidding when we say the prizes are good – our end-of-year winner walks away with a $5000 holiday!
Sounds like a great place to work. C’mon, click that APPLY button.
Let's connect
Get in touch
Let’s collaborate to see how we can create unique experiences for travellers across Australia!
Head Office
Suite 127a, Level 1,
The Oasis Shopping Centre, Victoria Avenue
(PO Box 361)
Broadbeach QLD 4218
Australia
